Question 1

What leather do you use?

Accepted Answer

Our signature pieces are cut from premium sheep leather, hand-selected for drape and finish. Heritage styles use full-grain cowhide.

Question 2

Where are your jackets made?

Accepted Answer

Crafted through our manufacturing facilities in Pakistan and the USA. Cutting and stitching in Sialkot, final finish and QC in Brooklyn.

Question 3

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide with expedited service from our international warehouse.

Question 4

What if my size is sold out in the US warehouse?

Accepted Answer

If your desired size is unavailable in our US warehouse, your order will be shipped from our international warehouse with expedited delivery, at no extra cost to you.

Question 5

How do I care for my leather?

Accepted Answer

Store on a wide hanger, away from direct sunlight. Condition once a season with a neutral leather balm.

Question 6

Do you offer repairs?

Accepted Answer

Yes — our lifetime repair promise covers re-stitching, reconditioning, and lining work for every piece we sell.

Question 7

How long does shipping take?

Accepted Answer

Standard US: 5–7 days. Expedited US: 2–3 days. International expedited: 3–7 days.

Question 8

Can I customize a jacket?

Accepted Answer

Yes. Email concierge@scarlettstitch.co for our made-to-measure program.